jllws Privacy Policy – How We Handle Your Personal Data

1 Who We Are

jllws is an online gaming and sports betting platform operated for players in the Philippines. References to "jllws", "we", "us", or "our" in this Privacy Policy refer to the operator of jllws.app and the jllws platform.

We are the data controller for the personal information you provide when using jllws. If you have questions about how your data is handled, you can contact our support team at [email protected].

2 Information We Collect

We collect personal information in several ways when you use jllws. The categories of data we collect include:

Information you provide directly:

• Registration details — name, date of birth, email address, mobile number
• KYC (identity verification) documents — government-issued ID, proof of address
• Financial information — bank account details or e-wallet identifiers used for PHP deposits and withdrawals
• Communications — messages sent to our support team

Information collected automatically:

• Device and access data — IP address, device type, operating system, browser type
• Session data — login times, pages visited, features used
• Transaction data — deposit amounts, withdrawal requests, bet history, game history
• Cookie data — as described in Section 7 of this policy

3 How We Use Your Information

The personal information jllws collects is used for the following purposes:

We do not use your personal data for third-party advertising or sell your information to marketing companies.

4 How We Share Your Information

jllws does not sell, rent, or trade your personal information. We share data with third parties only in the following limited circumstances:

• Payment processors — to facilitate PHP deposits and withdrawals through Philippine banking channels and local e-wallet services. These processors handle your financial data under their own security standards and privacy policies.
• Identity verification providers — to conduct KYC checks as required for account verification and withdrawal processing.
• Platform infrastructure providers — such as hosting, security, and technical services that support the operation of jllws.app.
• Legal and regulatory requirements — where we are required by law to disclose information to relevant authorities.
• Fraud prevention — where sharing with relevant parties is necessary to investigate or prevent suspected fraud or abuse.

All third parties with whom we share data are required to handle it securely and only for the purposes for which it was shared.

5 Data Security

jllws implements technical and organisational security measures to protect your personal data. These include:

• SSL/TLS encryption on all data transmitted between your device and jllws servers
• OTP (one-time password) verification required on every login to prevent unauthorised account access
• Access controls limiting internal access to personal data to personnel who need it to perform their role
• Secure storage with appropriate protections applied to stored personal and financial data

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong unique password, don't share your credentials, and contact us immediately if you suspect unauthorised access.

6 Data Retention

jllws retains your personal data for as long as your account is active and for a period after closure as required by our legal and regulatory obligations. Specific retention periods vary by data type:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by applicable law
• Transaction records — including deposit, withdrawal, and betting history — are retained for the period required to satisfy financial record-keeping obligations
• Support communications are retained for a reasonable period to allow follow-up and quality monitoring
• Technical and session data is retained for shorter periods appropriate to its use in platform monitoring and fraud prevention

When data is no longer required for its original purpose and there is no legal obligation to retain it, we securely delete or anonymise it.

7 Cookies and Similar Technologies

jllws uses cookies and similar technologies to support platform functionality and to understand how players use the site. Cookies are small text files stored on your device when you visit jllws.app.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These keep you logged in during a session and maintain your account state. You cannot opt out of these without disabling your ability to use the platform.
• Functional cookies — remember your preferences and settings within the platform, such as display preferences in the sportsbook or casino.
• Analytics cookies — collect anonymised data about how the platform is used, which sections are visited, and how navigation flows. This helps us improve the product over time. This data is not linked to your personal account.

You can manage cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform.

8 Your Privacy Rights

As a user of jllws based in the Philippines, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data jllws holds about you
• Right to correction — you can request that inaccurate or outdated data be corrected
• Right to deletion — you can request deletion of your data, subject to our legal and regulatory obligations to retain certain records
• Right to object — you can object to certain uses of your data where we rely on legitimate interests as our legal basis
• Right to data portability — you can request your data in a structured, machine-readable format where technically feasible

To exercise any of these rights, contact us at [email protected]. We will acknowledge your request and respond within a reasonable timeframe. Identity verification may be required before we action a data request.

9 Responsible Gaming and Data

jllws uses data about your betting and gaming activity to support responsible gaming. Activity patterns are monitored to identify indicators of potentially problematic behaviour, and in some cases we may reach out proactively or apply account restrictions in line with our responsible gaming commitments.

This use of your data is in your interest as a player and forms part of our duty of care obligations. Responsible gaming tools — including deposit limits, session time controls, and self-exclusion — are available through your account settings. Full details are on our Responsible Gaming page.

jllws is available to players aged 21 and above in the Philippines only. If you are concerned about your gaming habits, please use the self-management tools available or contact support.

10 Children's Privacy

jllws is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user is under 21, their account will be closed immediately and any associated data handled in accordance with our obligations.

If you believe a person under 21 has registered on jllws, please contact [email protected] immediately.

11 Changes to This Privacy Policy

jllws may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through their account or registered email address.

Continued use of the jllws platform following any update constitutes your acceptance of the revised Privacy Policy. The current version is always available at jllws.app/privacy-policy.

12 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the personal data jllws holds about you, please contact our support team:

Email: [email protected]

Support is provided in English for all Philippines-based players. We aim to respond to privacy-related enquiries within a reasonable timeframe, and no later than required by applicable law.

For general account help and platform questions, visit our FAQ page.